DO I HAVE TO TAKE MY VEHICLE TO THE DEALERSHIP FOR REPAIRS?

No. Repairs can be completed right here at our auto shop. Any specific parts can be ordered in from the dealership if necessary.

HOW LONG WILL THE REPAIRS TAKE?

It depends on the repair. Many of our services can be completed the same day. When it comes to more extreme cases that require parts to be replaced, the service may take up to a few days to complete.

IS MY PAINT GOING TO MATCH?

Yes! We use computerized color matching technology to create the perfect paint color for your vehicle.

WILL AN ACCIDENT AFFECT MY VEHICLE’S WARRANTY?

It depends on your warranty. Some minor damage will not void your warranty all together, but major accidents and vehicle neglect may cause you to lose your warranty completely.

DO YOU SERVICE LEASED VEHICLES?

Yes, we service leased vehicles. In fact, regular maintenance is important when leasing a car because it is expected that the vehicle is kept in tip-top shape.

HOW DOES MY VEHICLE BECOME A WRITE-OFF?

Your vehicle will be written-off or declared a ‘total-loss’ when the total cost to repair the damage is greater than the total value of the car itself. In this case, insurance companies will not pay to fix the vehicle.

HOW CAN I GET AN ESTIMATE?

At Well Built American Customs, we can provide you with an estimate for the cost of the repair when we take the time to inspect or assess the damage. Although many services have set prices, all vehicles and damage are unique, that’s why we always take the time to complete an inspection.

IF MY VEHICLE’S FRAME IS DAMAGED, IS IT A TOTAL LOSS?

No. Although frame damage can be severe, we are able to fix damaged frames with the use of our specialized equipment. In some cases, if the cost to repair the frame is higher than the car’s value, the vehicle may become a total loss.

SHOULD I DRIVE MY CAR AFTER AN ACCIDENT?

Although your car may be fit to drive after an accident, for your safety, we recommend that you have it towed to the shop for a proper inspection. Give us a call, and we can tow it for you!

WILL YOU BE ABLE TO REPAIR MY VEHICLE BACK TO ITS ORIGINAL CONDITION?

We strive to repair each vehicle back to the original condition. This includes using computerized paint-matching technology, industry-leading equipment, and proper parts from the dealership.

WHY DO REPAIR ESTIMATES DIFFER FROM SHOP TO SHOP?

Different shops have different understandings of how much money their services are worth. Although it is true that you get what you pay for, at Well Built American Customs, we strive to provide top-quality services at fair prices.

DO I NEED TO REPLACE MY CHILD’S CAR SEAT AFTER AN ACCIDENT?

It is highly recommended that you replace your child’s car seat after a major accident. Although the seat may not look damaged to the naked eye, it may not function to its optimal ability after a crash, putting your child’s safety at risk.